Store Hours: Monday – Saturday 10am-6pm, Closed Sunday
President and Chief Nerd – Apple Certified Mac Technician, Apple Certified iOS Technician
Dan has been with MacEdge since 2002 (and in the Apple business since 1998). In May 2020 he purchased the business!
Fun Fact: In his free time, Dan is a filmmaker. He has written and directed short films that have screened at regional film festivals, including the New Hampshire Film Festival. He also provided additional photography on Alfred Catalfo’s award-winning short film Rocketship.
15 Minutes of Fame: In 2013, he won a New England Emmy as an Executive Producer for a PSA he worked on for the National Children’s Alliance.
First Mac: PowerBook 1400CS
Sales & Support Expert, Business Support Engineer
Owen is a 2019 graduate of UNH with a degree in Environmental Conservation and Sustainability. Secretly he is a super-nerd. He also joined MacEdge in the middle of the pandemic, so that was fun.
First Mac: 2008 MacBook (the fancy black one) inherited from his brother.
Sales & Support Expert, Business Sales
Anthony started with MacEdge in 2012 and was our Mac tech until 2015. We finally convinced him to come back, and we look forward to having him help on the sales floor as well as assist our business customers.
Fun Fact – We aren’t sure when Tony actually sleeps! He really DOES IT ALL! Sales, Service, business relations, on top of being a Husband, father of 2 boys, and still manages to make time to write and perform as a singer songwriter in the Seacoast Music scene!
Sales and Support Expert – Apple Certified Mac Technician, Apple Certified iOS Technician
A self-professed Mac Geek ever since he was but a wee child, Dylan is now a grown-up and iOS and macOS Certified Technician. Odd’s are you will never hear or see him as he prefers a dark quiet corner to precisely repair customer devices.
Fun Fact: Dylan once applied to be an astronaut. NASA said he didn’t have “relevant experience.” (NASA’s loss is our gain!)
Favore iPhone App: Podcasts
First Mac: iMac G4 (“Desk Lamp” Model)
Sales & Support Expert
Brett has knowledge far beyond his years! Since joining the team in 2021 he continues to impress both his customer and us! He never shies away from a tricky software issue or a troublesome hardware failure. Brett is ready for anything you can bring him, cause he LOVES a challenge.
Fun Fact – Brett loves to get his hands dirty! When he’s not turning screws in an iPhone, he loves to be under the hood of his car.
Marketing & Social Media
Jason arrived at MacEdge in March 2019. He is an arts and music professional with experience in the corporate sector, higher education, the non-profit sector, and as an entrepreneur. He’s tasked with being a customer experience champion and a marketing and social brand ambassador for the company.
Fun Fact: In his spare time, you can find him spinning tunes at WSCA Radio in Portsmouth and building custom electric guitars in his family’s wood shop.
First Mac: Macintosh Performa PowerPC
MacEdge was originally founded as Monadnock Micro of Keene, NH in 1991. In 2002 we changed our name to reflect our emphasis on Mac and Mac users. In 2002 we purchased Accolade Computers in Dover, and in 2006 consolidated our operations to a larger and more easily accessible retail store in Portsmouth. As a locally-owned business, we are proud to serve the Seacoast community.
Apple Premier Partners provide superior customer experience with focus on Apple solutions, service and support. MacEdge proudly attained this highest level of reseller authorization in December of 2015.
MacEdge is the only Apple Authorized Service Provider in the Seacoast New Hampshire area. In 2018 MacEdge was authorized by Apple to perform same day iPhone screen repairs making MacEdge completely on par with the services offered at an Apple Retail store.
MacEdge and the Environment
MacEdge is committed to protecting the environment and reducing our impact on the planet. We are constantly looking for ways to reduce our energy use and emissions, conserve natural resources, and reduce waste. This includes using smart thermostats to optimize heating and cooling, switching to LED lighting throughout our space, reducing paper usage and using recycled paper, recycling and reusing materials, providing access to EV charging for our employees, and properly disposing of defective electronics. Recently we switched energy suppliers to one using documented 50% wind energy. We are dedicated to being a responsible and sustainable company, and we are committed to doing our part to protect the environment for future generations.
Here at MacEdge, we are Mac people. We have a passion for the ease of use and the elegant design of Apple products. All of our staff are committed to making sure your purchase will meet your needs, not only today, but for years to come. If we recommend something, it’s because we believe in it, and we made a careful choice in offering that product or service to fit your needs. Not only do we want you to come back to buy another machine from us someday, we want you to be so completely satisfied that you tell your friends to shop with us, too!
MacEdge is both an Apple Premier Partner and an Apple Authorized Service Provider. These designations are the highest available from Apple. They validate that the quality of service and customer experience that MacEdge provides is of the highest quality in the country.
Plus, we’re local! You can feel good about shopping with us, because you know us and we know you. Shopping locally keeps your money working in the Seacoast community. In fact, MacEdge supports Prescott Park Arts Festival, 3S Artspace, the New Hampshire Film Festival, and more.
MacEdge is growing! We are looking for the right person to join our technical customer service team. You will assist customers with troubleshooting and repair check-in while providing a best in class customer experience.
Previous experience troubleshooting Apple products is preferred, but we will train a candidate with the right attitude. Current Apple Certifications for Mac or iOS are a bonus.
The right candidate will have excellent time management skills, be able to multitask, use deductive reasoning and be able to communicate clearly.
The primary responsibility will be assisting customer with their Apple products with setup, configuration, migration, and troubleshooting issues with their devices. You will clearly document issues found and set customer expectations for repair costs and turn around times. You may be asked to assist in selling products when the need arises. You will stay up to date on new products using Apple SEED training, and ATLAS service learning system.
Above all, you are an advocate for the customer and want to help them solve problems where MacEdge can provide to tools for them to have the best experience.
Full-time employees enjoy paid time off benefits as well as 100% paid health care (including dental and vision) for the employee once past the probationary period. Company provided EV charging is available. Full-time employees are scheduled 40 hours per week, and some regular overtime is usually available. Store hours are Monday – Saturday 10-6.